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How long can I have the bouncy castle for?
The bouncy castle is yours for the day. Bouncy castles and bouncy slides are delivered in the morning, the time depends on how busy we are that day. Collections are then made in the evening, again depending on how many bouncy castles we are picking up and what time you need it to. We try to be as flexible as possible and work around times that are convenient with you.
Do I need to provide anything?
Only access to a power supply. Our driver will bring all necessary equipment with him. This will include the bouncy castle or bouncy slide that you have hired, ground sheets, safety mats, extension leads and circuit breakers and the inflation fan. Our extension leads are 50m long, please tell us if the bouncy castle will be further away from an electricity supply than this. We can either provide a longer extension lead or a generator may be needed. There is an extra charge for a generator.
Can the bouncy castle be inflated indoors?
Yes, most of our bouncy castles can be inflated indoors, we will provide sandbags to weigh the bouncy castle down. You will need to check the ceiling height of the venue and just let us know.
What if it rains?
We can't control the weather. If it is absolutely pouring with rain on the day of your party, and you wish to cancel the booking, this is no problem. There will be no charge for cancellation. It doesn't happen very often, but sometimes the weather just isn't very cooperative!
Can adults go on the bouncy castle?
Our standard bouncy castles and bouncy slides are suitable for children up to the age of 13, and will not withstand the weight of an adult. When adults bounce on children's bouncy castles, they put too much stress on the seams damaging the material and stitching. Their weight will make them sink too far into the bed of the bouncy castle so it will be difficult to bounce and not much fun anyway. Adult bouncy castles are built to withstand the weight of an adult, and use a much more powerful inflation fan making the bouncy castle bed firmer and more bouncy. Our adult bouncy castles are suitable for adult use.
Do you have insurance?
Yes, KBM Leisure has public liability insurance up to £5m. This insurance covers the bouncy castle or bouncy slide and our workmanship when erecting the bouncy castle or bouncy slide. Our operators will issue you with a set of Health and Safety instructions and point out any possible danger areas such as washing lines etc. Once we have left the site the responsibility for the supervision of the bouncy castle or bouncy slide and the safety of the users rests with the hirer. Should you wish to take out your own short term public liability insurance for your event, In most cases domestic hire is covered by your own house insurance. Please contact your insurers if you are unsure.
Can I collect the bouncy castle and set it up myself?
No, sorry. Our public liability insurance would be invalidated. Our operative will deliver the bouncy castle or bouncy slide and set it all up for you. You don't need to do anything other than have a great time at your party. We will then come and collect the bouncy castle at the time agreed with you.
I've been let down before by other bouncy castle companies, how are you different?
KBM Leisure takes great pride in the top quality service it provides. Once your booking has been made, you can rest assured that your bouncy castle will arrive as requested. One of our operatives will telephone you the day before your party to confirm the booking and check the booking details with you. Should you need to change any part of your booking at any time, please don't hesitate to contact us.
What do I need to do on the day?
Our delivery driver will need clear access to the place you would like the bouncy castle or bouncy slide situated. The bouncy castle or bouncy slide will be wheeled to the location on a trolley. Please tell us at the time of booking if you have any narrow access ways, a torturous route or there are lots of steps to the location and we will advise you from there. If your car will be parked on the driveway to your house, please make sure you have left enough room for our driver to wheel the bouncy castle past. If our driver is in any doubt about the size of the gap, he may ask you to move your car rather than risk squeezing the trolley past the paintwork of your car!
Can we keep the bouncy castle overnight?
Yes, we do hire our bouncy castles and bouncy slides overnight, but an extra charge will apply. If you have hired a child's bouncy castle for overnight use, please do not allow adults to use the bouncy castle once the children have gone to bed! Adult bouncy castles are available for overnight hire, and are built to withstand the weight of an adult.
Can I switch the fan off if the party has finished?
Yes, just switch off the power and unplug the extension lead from your socket. Please be aware that the bouncy castle or bouncy slide will deflate very quickly, make sure that there is nobody on the bouncy castle or bouncy slide when you switch it off. Please do not allow anybody to walk on the bouncy castle or bouncy slide once it is deflated, this also causes damage to the bouncy castle.
How long does it take to set the bouncy castle up?
We usually allow 15-20 minutes to safely set up the bouncy castle or bouncy slide.
My garden is on a slope, can I still have a bouncy castle?
Please advise us at the time of booking if your garden is unlevel, it may be necessary for one of our operatives to visit your garden prior to your party to tell you if it is suitable for bouncy castle or bouncy slide hire.
We live outside your free delivery area, can I still have a bouncy castle?
We do deliver to a reasonable distance outside our free delivery area, but a delivery charge may apply.
If you have any further questions that are not covered above, please do not hesitate to contact us by telephone on 0800 5999117, or email us via our contact page.
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